Contact & Support
We're here to help with Jewelry Identifier
If you need help with the app, we're here to assist. We also welcome feedback and requests for specific jewelry hallmark or gemstone identification guides.
How to reach us
Email our support team atsupport@lattecodelabs.com
- Average response time: within 1-3 business days
- Support hours: Monday-Friday, 9:00-17:00 (local time)
Helpful information to include
- The app name and version
- Your device model and OS version
- A brief description of the issue and steps to reproduce
- Screenshots (if helpful)
Guide suggestions
Missing a hallmark, era, or gemstone you are trying to identify? Tell us what you were looking for — reader requests decide which guides we write next. Browse what is already published in all identification guides.
Website: thejewelryappraisal.app